MONTREAL A viral video on TikTok has raised significant concerns regarding legroom on WestJet flights, garnering over 1.1 million views. The footage features an Alberta woman’s parents struggling to fit into the airline's economy seats, which appear to offer insufficient space for comfort, particularly affecting their ability to bend their knees.
In September 2025, WestJet made headlines by announcing a plan to reconfigure the seating on 43 of its Boeing 737 jets. This reconfiguration would add an extra row of seats and divide the cabin into additional tiers. However, this new layout has resulted in more than half of the economy seats providing less legroom than the previous configuration. The tightening of space is not only being criticized by passengers but also sparks concerns regarding safety protocols.
Union leaders who represent WestJet’s pilots and flight attendants have voiced their apprehensions, stating that the increased tightness in cabin space could potentially reduce “safety margins.” These concerns are especially pertinent in emergencies, such as during an evacuation, where quick exits are crucial. While the seating arrangement does not violate any regulations, the discomfort and reduced safety precautions are prompting advocates for workers and customers alike to speak out.
Julia Kaiser, a spokeswoman for WestJet, has responded to the backlash by affirming that the aircraft underwent a comprehensive safety and certification process. She indicated that the airline is actively monitoring feedback from both travelers and staff to evaluate the “suitability” of the newly installed seating arrangement.
As WestJet navigates customer feedback and the implications of the cramped seating, the airline faces a nuanced challenge: balancing increased passenger capacity with the need for comfort and safety. The ongoing dialogue reflects broader trends in the airline industry, where many carriers are grappling with the trade-offs between operational efficiency and passenger satisfaction.
