The Canada Border Services Agency (CBSA) is currently facing a service outage affecting its primary inspection kiosks at several airports. This issue, confirmed in a social media post by the agency on Sunday evening, is causing significant delays for travelers.

Reports from passengers illustrate the impact of the outage. One traveler on a WestJet flight shared their frustration on social media after being seated on the tarmac at Toronto Pearson International Airport for over an hour post-landing. In response, WestJet acknowledged the situation, citing the CBSA system outage that has led to customs processing delays at Toronto's airport. As a result, the airport has temporarily halted deplaning until adequate space becomes available within the customs area.

Toronto Pearson Airport has issued warnings to passengers regarding extended wait times at customs. This situation has arisen due to the service interruption at passport kiosks located in Terminals 1 and 3. In addition to Toronto, other airports such as Montreal's Trudeau International Airport and Calgary International Airport have reported experiencing the same outage, compounding the difficulties for travelers across Canada.

Minister of Transport Steven MacKinnon is closely monitoring the situation and has advised travelers to check their flight status on the airline's website before heading to the airport. The ongoing issues are causing significant disruptions and frustration for many passengers, raising concerns about operational efficiency at busy airports.

As the CBSA works to resolve the outage, the situation highlights the importance of reliable customs processing systems at airports and the challenges posed during technical failures. As travelers face these delays, it remains unclear how long the disruption will persist and what measures will be taken to ensure a return to normal operations.